Date of Graduation

Spring 5-17-2024

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions


MSN project

First Advisor

Sierra Dias-McEvoy


Problem California ranks ninth nationwide for its lengthy emergency department wait times, presenting a pressing challenge for healthcare facilities. Context This quality improvement project, set in the emergency department of a large urban hospital in the Bay Area, aimed to address this issue by targeting workflow efficiency through the reduction of triage times. Intervention The intervention centered on implementing changes to the triage documentation, informed by staff feedback obtained through an opinion survey. Proposed modifications included the elimination of redundant questions, consolidation of related categories, and a logical reorganization of triage topics. Measures Key measures utilized in the project included triage times and pre- and post-intervention nursing opinion surveys. Results Despite encountering time constraints and other limitations, the intervention was not fully implemented, and post-intervention data collection did not occur. However, pre-implementation surveys revealed strong staff support for the proposed changes, indicating the potential efficacy of the intervention. Conclusion Future recommendations for this project include prioritizing the implementation of the intervention and conducting post-implementation data collection to facilitate meaningful comparisons and further inform improvement efforts.

Included in

Other Nursing Commons