Date of Graduation
4-1-2003
Document Type
Thesis
Degree Name
Master of Nonprofit Administration (MNA)
Abstract
This study reports findings of interviews with volunteer mediators for Community Boards, a dispute resolution organization in the city of San Francisco, California, describing their approach to participating as panel members in multiethnic mediations.
The study demonstrates a notable difference in the approaches taken by mediators when race is identified as a point of contention in a mediation. The data show experience and ethnicity as variables in these responses. The findings further suggest that most mediators believe they require further training to feel equipped and comfortable in their handling of such mediations.
Recommended Citation
Hogan, Pam, "How Mediation is Used by Alternative Dispute Resolution Organizations to Resolve Racial Conflict" (2003). Master's Theses. 1099.
https://repository.usfca.edu/thes/1099
