Date of Submission
Fall 12-7-2018
Document Type
Manuscript
Degree Name
Doctor of Nursing Practice (DNP)
Department
Nursing
First Advisor
Dr. Robin Buccheri
Second Advisor
Dr. Elena Capella
Abstract
Abstract
Aim(s): To critically review and summarize evidence related to coaching and training nurse managers in conflict management and team building skills and to determine the relationship of these skills to retention.
Background: Retention of nurse managers is a significant challenge to healthcare organizations.
Evaluation: The databases searched were CINAHL, PubMed, evidence-based journals, JANE, Cochrane, SCOPUS and Joanna Briggs. The keywords searched were conflict management, team building, nurse manager retention, retention, teamwork, healthy work environment, conflict management theory, organizational culture, coaching nurse managers, and nursing. Articles with the strongest evidence were critically appraised using the Johns Hopkins Research and Non-Research Evidence Appraisal Tools.
Key issue(s): Recognizing conflict early and strategizing for necessary action to address the issues is key. Leadership and organizational culture play an important role in how conflict and team building are perceived and managed.
Conclusion(s): Effective conflict management and team building can facilitate progress toward improving trust and professional relationships, which can increase productivity and optimization of patient care delivery outcomes and other bottom line results (Short, 2016). Implications for Nursing Management: Nurse executives must include conflict management and team building as core competencies for nurse managers.
Keywords
Conflict management, team building, retention, teamwork, coaching conflict management
Recommended Citation
Black, Jeanette, "Conflict Management and Team Building as Competencies for Nurse Managers to Improve Retention" (2018). DNP Qualifying Manuscripts. 9.
https://repository.usfca.edu/dnp_qualifying/9
Included in
Counseling Commons, Educational Leadership Commons, Interpersonal and Small Group Communication Commons, Leadership Studies Commons, Nursing Administration Commons, Organizational Communication Commons, Organization Development Commons, Personality and Social Contexts Commons
