Date of Graduation
Summer 8-7-2018
Document Access
Project/Capstone - Global access
Degree Name
Master of Science in Nursing (MSN)
College/School
School of Nursing and Health Professions
Abstract
The purpose of this quality improvement project is to create standardized orientation materials for patient care coordinators (PCC) in a medium-sized community hospital. The problem of not providing standardized orientation materials to newly-hired PCCs presents a risk of PCCs being unable to render the same level of quality of care to patients. Standardized orientation materials can help the newly-hired PCCs to access needed resources in a timely manner and provide patients with consistent quality of care. In order to create the orientation materials, a pre-intervention qualitative interview was conducted to determine the need for developing such tools. Through several PDSA processes, three final products were made: a PCC Resource Pocketbook, a PCC orientation resource Booklet, and a PCC extended resource binder. A post-intervention survey was conducted to ensure the resources created met the expectations of the PCCs.
Recommended Citation
Su, Sylvia, "Clinical Nurse Leader as Educator: Creating Standardized Orientation Materials for Patient Care Coordinators" (2018). Master's Projects and Capstones. 803.
https://repository.usfca.edu/capstone/803
