Date of Graduation

Fall 12-18-2015

Document Access

Restricted Project/Capstone - USF access only

Degree Name

Master of Arts in Museum Studies


College of Arts and Sciences


Museum Studies

First Advisor

Stephanie Brown

Second Advisor

Marjorie Schwarzer

Third Advisor

Paula Birnbaum


To address the concerns of disabled museum patrons, this capstone posits a Sensitivity Training Symposium for museum docents, staff, and volunteers. These disabilities range from vision impairment to dementia and even autism. This study will analyze how to treat people with disabilities, sensitivity training techniques in the workplace, and how to apply techniques learned to the disabled community. Research was done with the use of two different approaches to sensitivity training techniques, four books, seven journal articles, and four websites. Three major points of focus for the Symposium will be inclusion, sensitivity training, and current trends in museum access. Sensitivity training will concentrate on activities through interactive exercises, guest speakers who are experts, and modifying touch tours in the museum. The purpose of the Symposium is to create a shift in empathy towards our disabled community through sensitivity training.

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