Date of Graduation

Summer 8-14-2026

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Dr. Ghada Dunbar, PhD, DNP, RN, PHN, NEA-BC, NPD-BC, CENP, CNML

Abstract

Workplace incivility remains a common challenge in healthcare, negatively affecting communication, staff well-being, and the quality and safety of resident care. Baseline survey findings from a faith-based assisted living facility in Southern California identified concerns related to workplace incivility, psychological safety, and gaps in staff knowledge of available reporting resources. This project aimed to reduce workplace incivility by improving staff knowledge and recognition of uncivil behaviors, with a target of at least 90% staff training attendance among nursing, assistive nursing, and medical technicians, and 80% attendee-reported high confidence level (agree or strongly agree) in recognizing incivility and understanding reporting options. To address these issues, a 12-week quality improvement initiative implemented a multicomponent workplace incivility intervention consisting of a mandatory educational presentation, cognitive rehearsal exercises, Zero-Tolerance Anti-Civility Guidelines, a Pledge of Commitment Agreement, education on reporting resources, and an anonymous bilingual reporting and recognition system accessed through QR codes. Through a post-intervention survey, the project aim was partially achieved, with 57% of eligible staff attending the educational training, falling short of the 90% attendance target. However, 83% of attendees agreed or strongly agreed that they felt confident recognizing and responding to workplace incivility, understood available reporting options, and felt prepared to promote a respectful work environment. Overall, the findings suggest that a multicomponent workplace incivility intervention can promote high confidence in staff knowledge and in recognizing, responding to, and reporting workplace incivility while promoting a more respectful workplace culture. Continued education and leadership engagement may further strengthen organizational culture and support high-quality resident care.

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