Date of Graduation

Fall 12-12-2025

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Dr. Mahmoud Kaddoura, PhD, CAGS, APRN, NP-C, CNE

Abstract

Objective: Older adults (defined by the WHO as those 65 and older in developed countries) are more susceptible to technophobia than younger adults (Song et al., 2025). The fear and anxiety occurs with use of smartphones, tablets, social media, and telehealth and is associated with higher rates of social isolation and reduced autonomy. Technology-use anxiety is a preventative obstacle that inhibits both technology acceptance as well as overall health (Kim et al., 2023). Aim: To reduce technology-related anxiety among older low-income adults living in a senior residential facility in Richmond, CA by at least 25% using a brief, individualized technology mentorship intervention over eight weeks. Methods: A preliminary survey was used to assess population needs and found that technology anxiety was a barrier among the residents. A weekly 1-on-1 technology education mentorship program was implemented over eight weeks. Training and education were personalized to the residents’ needs. The project modified an existing scale, the abbreviated technology anxiety scale (ATAS), to match the needs of this population. The original ATAS is an 11-question Likert-scale measure developed with college-aged adults; its terminology and repetitive questioning were ineffective for the residents. For this project, a simplified four-question modified technology anxiety scale (MTAS) was created to measure both technology anxiety and technology acceptance, with reverse scoring for positive items. A SWOT analysis, fishbone diagram, budget analysis, and PDSA cycle were implemented to help guide the project. Results: 28.6% reduction in technology anxiety after a one-on-one mentorship session was performed. Conclusion: Despite a low attendance, the intervention of weekly mentorship program successfully reduced residents’ self-reported anxiety score on the modified ATAS.

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