Date of Graduation

Winter 12-12-2025

Document Access

Restricted Project/Capstone - USF access only

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College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Dr. Mahmoud Kaddoura

Abstract

Objective: This quality improvement (QI) project sought to reduce technology-related anxiety and improve technological literacy in a low-income, senior population. AIM: This project aims to reduce the mean modified technology-anxiety score among residents aged ≥65 at a low-income residential (East Bay, CA) by at least 25% from baseline by November 5, 2025, through implementation of a weekly, 1:1 technology mentorship program delivered over seven weeks. Methods: A baseline needs survey, a microsystem assessment, and a literature review guided the quality improvement intervention selection. The intervention consisted of one-on-one technology mentorship education sessions led by University of San Francisco nursing interns, tailored to each participant’s goals and skill level. A modified five-item version of the Abbreviated Technology Anxiety Scale (ATAS) was used to measure anxiety and acceptance, replacing the college-oriented language and redundancy of the original instrument. Pre- and post-intervention data were collected using the modified ATAS. Results: The program produced a 28.6 percent reduction in technology anxiety, surpassing the project’s aim and indicating meaningful improvements in participants’ comfort and confidence with everyday digital tools. Conclusions: A structured, weekly one-on-one mentorship model is an effective approach for reducing technology anxiety among low-income older adults, supporting greater digital inclusion and promoting more equitable access to essential technological and health-related resources.

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