Date of Graduation

Fall 12-12-2025

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Mahmoud Kaddoura

Abstract

This quality improvement project was implemented in a senior residential facility in Richmond, California, catering to older low-income adults who frequently experience elevated levels of technology anxiety. Aim This project aims to reduce the mean modified technology-anxiety score among residents aged 65 and older by at least 25% from baseline by November 5, 2025. Methods The Abbreviated Technology Anxiety Scale (MTAS) was modified to consider the cognitive, linguistic, and experiential differences among target population. The original 11-item instrument, which was validated primarily within college-aged populations, used terms and repeated items irrelevant to older people. The adapted tool included five simplified Likert-scale items assessing technology anxiety and acceptance and reverse scoring for positively worded statements. The intervention came in the form of eight weekly one-on-one technology mentorship sessions that student interns at the University of San Francisco conducted by tailoring instruction to learning needs. Baseline assessments identified priority areas of instruction and pre- and post-intervention surveys with the modified scale were administered to measure changes in technology anxiety levels. Results Data revealed a technology anxiety reduction of 28.6% after participation in an individualized mentorship program. Conclusion The results indicate that continued personalized technology support could serve as a potential tool to alleviate this technology anxiety and enhance older adults’ digital engagement in under-resourced residential contexts.

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