Date of Graduation

Fall 12-12-2025

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Dr. Beth Koser Schwartz

Abstract

Project Access, a nonprofit organization serving residents of affordable housing communities, depends significantly on volunteers and student interns to deliver health, education, and employment programming. The current onboarding process lacks standardization, resulting in inconsistent training quality, delayed volunteer readiness, increased staff workload, and reduced engagement and retention. This quality improvement (QI) project aims to address these deficiencies by developing and implementing a standardized onboarding toolkit. The toolkit will include orientation modules, a learning agreement, defined deliverables, and digital resources to facilitate communication and clarify expectations. The project is guided by a PICOT question focused on efficiency and engagement, a structured literature review, and the Johns Hopkins Evidence Appraisal, which supports the use of standardized, theory-driven onboarding frameworks. Havelock’s Theory of Planned Change was selected to inform phased implementation, stakeholder engagement, and long-term sustainability. Ethical considerations include ensuring equitable access to onboarding resources, maintaining transparent communication, and protecting the confidentiality of volunteer data. By establishing consistent onboarding practices, the project aims to improve volunteer preparedness, increase retention, reduce coordinator workload, and strengthen Project Access’s capacity to deliver high-quality services to underserved communities.

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