Date of Graduation

Summer 8-8-2025

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

Kaiser cohort MSN capstone

First Advisor

Dr. Liesel Buchner

Second Advisor

Dr. Sara Horton-Deutsch

Abstract

Problem: In the healthcare industry, nurse burnout is a well-documented issue that affects the well-being of both healthcare professionals and their patients. Burnout manifests as intense exhaustion, depersonalization, and diminished personal accomplishment (Okoniewski & Verni, 2024).

Context: Burnout affects patient outcomes and drives up costs (Dall’Ora et al., 2020). When nurses are overwhelmed, attendance is affected (Unpublished confidential document; 2024). Resilient nurses are essential to a healthy, reliable workforce (Unjai et al., 2024).

Interventions: From May to July 2025, a 12-week initiative was launched to reduce the effects of nurse burnout in the workplace. Evidence-based interventions were implemented, incorporating educational and behavioral strategies through the HeartMath series on Resilience Advantage, which taught nurses skills for personal and professional effectiveness.

Measures: A validated tool using the Maslach Burnout Inventory-Human Services Survey for Medical Personnel (MBI-HSS MP) was performed pre and post to assess reported levels of burnout. This project aims to reduce self-reported burnout symptoms among nurses in a medical-surgical unit. The process measures include monitoring the participation and attendance rate of the resilience and wellness program, as well as the satisfaction survey that is administered at the end. The balancing measure is monitoring the participant’s dropout rate.

Results: The post MBI-HSS MP group results showed, on average, no improvement on the MBI scales on emotional exhaustion and depersonalization, but a slight increase in personal achievement. There was a 42% improvement on some of the MBI scales in some participants.

Conclusion: Early recognition of the chronic presence of nurse burnout requires constant attention, mitigation, and support of leadership. Prioritizing the nurse’s well-being and building resilience through the implementation of educational and behavioral strategies can be a step towards addressing nurse burnout.

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