Date of Graduation

Fall 12-13-2024

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Lisa Brozda

Abstract

Problem Using complex medical language that excludes the patient can result in lower patient satisfaction, increased miscommunication, and heightened anxiety for patients. Hospital A’s peripartum mesosystem currently does not have a training on the use of patient-centered language during labor and delivery (L&D) patient transfers to postpartum (PP). Context Hospital A is an urban tertiary care medical center located in the Bay Area, with its peripartum mesosystem consisting of 35 L&D and postpartum beds distributed across two floors. Intervention Through analysis of stakeholder engagement, an ongoing literature review and a mesosystem needs assessment, potential barriers to implement patient-centered language in bedside reports were identified. To address the identified issues, the project implemented a patient-centered language guide and staff education. Measures The outcome measured was the nurses perception and understanding of the patient-centered language through a four-question survey. Results Results demonstrated that 86.2% of L&D and PP nurses believe that using patient-centered language promotes trust between patients and nurses. Survey responses also show major challenges of using patient-centered language in practice, such as time constraints and cultural or language differences among patients. Conclusion Successful education of patient-centered language familiarizes nurses with the concept and subsequently promotes trust between nurses and patients. To further improve patient satisfaction, it is essential to continue this pilot project to build upon its positive outcomes.

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