Date of Graduation

Fall 12-13-2024

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Lisa Brozda, RN, MSN, CNS

Abstract

Objective The lack of patient-centered language can lead to miscommunication between nurses and patients, decreased patient satisfaction, and increased patient anxiety. Hospital A has been given a regional mandate to conduct nursing reports at the bedside, but the peripartum microsystem lacks educational resources on the use of patient-centered language during transfers from labor and delivery (L&D) to postpartum (PP). Aim The QI project aims to increase patient satisfaction from 70% to 80% through nurse utilization of patient-centered language during bedside reports when transferring patients from L&D to PP between October 28 to November 15. Methods A patient-centered language guide was developed through literature review, personal observations, and informal nurse surveys. L&D and PP nurses were educated on the use of the guide during shift huddles and the primary measure was the nurses’ understanding of patient-centered language. Results After implementation, over 50% of nurses reported being very familiar with patient-centered language and 34.5% reported always using patient-centered language during interactions with patients. While 86.2% of nurses believed that patient-centered language promotes trust between nurses and their patients, barriers of time constraints and language or cultural differences were identified. Conclusion The use of a patient-centered language guide enhances nurses’ understanding, promotes the use of patient-centered language, and aids in bedside reports among L&D and PP nurses.

Download

Share

COinS