Date of Graduation

Fall 12-13-2024

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Lisa Brozda RN, MSN, CNS

Abstract

Objective In the healthcare setting, using language that is not patient-centered can result in lower patient satisfaction, increased miscommunication, and heightened anxiety for patients. Hospital A currently lacks education on the use of patient-centered language within the peripartum mesosystem, despite being required to conduct bedside reports. Hospital A is an urban tertiary hospital in San Francisco, whose peripartum mesosystem is divided into two levels with a total of 35 beds. Aim The project aimed to increase patient satisfaction by implementing patient-centered language during bedside reports for peripartum nurses from 70% to 80% during labor and delivery (L&D) to postpartum (PP) patient transfer between October 28 and November 15. Methods The project implements a patient-centered language guide supported by literature reviews and designated the words in the guide for the maternity unit based on personal observation, and educated both L&D and PP nurses on the guide. The primary outcome evaluated was the nurse’s understanding of the patient-centered language. Results Results show that more than 50% of L&D nurses said they were very familiar with the patient-centered language tool and always purposefully used it with patients after education. 96.5% of nurses believe that using patient-centered language promotes trust between patients and nurses. Survey responses show major challenges of using patient-centered language in practice, including time constraints and patient’s cultural or language differences. Conclusion Effective education about patient-centered language helps nurses understand what it is, encourages patient-nurse trust, and facilitates bedside reports.

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