Date of Graduation
Fall 12-13-2024
Document Access
Project/Capstone - Global access
Degree Name
Master of Science in Nursing (MSN)
College/School
School of Nursing and Health Professions
Program
MSN project
First Advisor
Dr. Dunbar
Second Advisor
Dr. Lombard
Abstract
Our quality improvement project at Regina House addresses communication gaps during patient handoffs, which have led to missed or delayed care. The research underscores the critical role of effective communication in patient safety, particularly for vulnerable populations in nursing homes. Current handoff practices at Regina House are inconsistent, especially among Certified Nursing Assistants, resulting in frequent reporting errors and communication disparities.
To enhance patient safety and care continuity, this project introduces a standardized handoff tool and an incident reporting system, aligning with Regina House’s goal of improving care quality. Over three months, CNAs will receive training on the tool, with the aim of achieving 90% compliance and reducing missed or delayed care incidents. Guided by Kotter’s Change Management Model, the project encompasses the development, testing, and refinement of the tool. Baseline data and continuous feedback will be collected to monitor adherence, accuracy, and timeliness of handoffs.
Our initial findings are promising, suggesting that structured handoff protocols and team training can improve patient outcomes, communication efficiency, and staff accountability. By standardizing handoff procedures, we strive to create a safer environment and ensure that critical information is reliably conveyed during patient transitions, especially for those in hospice care.
Recommended Citation
Guralnik, Sabrina; Nguyen, Sophia; Benelyahu, Gabriela; and Peyus, Giselle, "Enhancing Communication and Reducing Near Misses through Comprehensive Handoff Tools at a Residential Nursing Facility" (2024). Master's Projects and Capstones. 1801.
https://repository.usfca.edu/capstone/1801
