Date of Graduation

Fall 12-17-2021

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Susan Mortell DNP, RN, CNL

Second Advisor

Robin Jackson MSN, MA, RN, OCN, CNL

Abstract

Problem: The Situation-Background-Assessment-Recommendation (SBAR) patient handoff communication is required when the patient is transferred from one department/unit to the next phase of care. There is no standard SBAR utilized within the perioperative services departments.

Context: There are three types of patient handoff communication utilized in the perioperative services departments; Electronic Health Record (EHR), paper form, and verbal via phone.

Intervention: A standardized SBAR patient handoff communication tool to provide a framework to improve patient handoff communication between nurses within the perioperative services departments.

Measures: The outcome measure for this process improvement project is defined as the number of patient handoff communication using SBAR tool with 60% target goal, percentage of accuracies of the information using the SBAR tool versus EHR handoff flowsheet with 90% target goal, and percentage of nurses satisfied using the SBAR tool as the patient handoff communication with 80% target goal.

Result: A standardized SBAR tool was created and implemented to accurately communicate patients' conditions and the plan of care within the perioperative services departments.

Conclusion: The project demonstrated that a standardized SBAR patient handoff communication tool can be created and implemented within the perioperative services departments.

Keywords: Situation-Background-Assessment-Recommendation, SBAR, patient handoff, healthcare communication, endorsement, patient report, shift report, and shift rounding.

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