The paper explores how vendors deploy competences and capabilities across the outsourcing process in order to win, run, and renew outsourcing contracts. The results of a multiple-case study of three contract electronics manufacturers (CEMs) show that different combinations of capabilities are required for a vendor to win, run, and renew outsourcing contracts. Permanent capabilities are constantly present across the process, while temporary capabilities, depending on customer requirements, can be added or removed from the portfolio of capabilities.
Perunovic, Z., Christoffersen, M., & Mefford, R. (2009). Winning, running, and renewing the outsourcing contracts. In Proceedings of the 16th International Annual Euroma Conference : Implementation - Realizing Operations Management Knowledge.. Gothenburg: Chalmers tekniska högskola.