This position paper argues that the Web 2.0 phenomenon is an important object of study for information systems research, and that a social informatics approach to understanding Web 2.0 is particularly relevant and useful. We discuss Wikipedia as an example of empirical research on Web 2.0 that can help bridge the divide between academic and popular discourse on new technology movements.
Allen, Jonathan P.; Rosenbaum, Howard; and Shachaf, Pnina, "Web 2.0: A Social Informatics Perspective" (2007). Entrepreneurship, Innovation, and Strategy. 13.