Date of Submission
Doctor of Nursing Practice (DNP)
Elena A Capella
The Centers for Medicaid and Medicare Services publicly report information that allows comparisons to be made across all hospitals to support consumer choice. A hospital’s reputation, coupled with the financial impact, depends on patient satisfaction, which must be taken seriously. Care experience scores are primarily nurse-driven, and nurse leaders have a large responsibility to produce results. The practice of commanding and directive leadership has never been effective long term. Nurses want leaders to make sense of a situation and explain the why. The need to inspire and create alternative ways to help nurses connect purpose to practice is imperative to meet the demands. The concept of triangulating a human caring theory, professional practice model, and care experience best practices should be explored to influence nurses caring practice at the bedside. Nurturing human dignity, relationships, and integrity through human caring is the degree by which patients assess their often cure-dominated experiences. Developing a model designed to actualize a caring theory, reinforce care experience best practices that support patient satisfaction, and shift the culture norms through a professional practice model is more important than ever in today’s state of decisiveness and incivility.A caring culture will not only impact the patient’s perception of care,but will create the foundation for a highly reliable, quality, safeorganization that meets its financial goals, because nurses that care,will do.
Morton, Debra J., "Operationalizing a Theoretical Framework to Improve Patient Perception of Care" (2019). DNP Qualifying Manuscripts. 16.