Date of Submission

Spring 5-13-2019

Document Type


Degree Name

Doctor of Nursing Practice (DNP)



First Advisor

Elena Capella

Second Advisor

Carlee Balzaretti


Effective communication happens when the sender of the message sends it, and it is conveyed and understood by the receiver (Gilbert & Hayes, 2009). Medical errors are the third leading cause of death in the United States alone (McMains, 2016). The Joint Commission (TJC) (2019) implemented National Patient Safety Goals (NPSG) in 2002, and improving communication among caregivers has been a goal that has been frequently revised. Due to ineffective communication, life-threatening errors are created among healthcare workers. Nurses play an important role in the communication channel and barriers can be created when there is a lack of health literacy. Providing nurses with the proper tools to improve their communication with their patients will enhance their skills and improve the patient experience.

Included in

Nursing Commons