Date of Graduation
Winter 12-15-2019
Document Access
Project/Capstone - Global access
Degree Name
Master of Science in Nursing (MSN)
College/School
School of Nursing and Health Professions
First Advisor
Elena Capella
Abstract
The reduction of nurse burnout has shown to have an increase in patient satisfaction and quality of care. It also has shown a decrease in patient-related or sentinel events. Accordingly, with the reduction of nurse burnout, there has also been a reduction of compassion fatigue. This project has illuminated the benefits of acuity-based caseload at the micro-level, including the cost-effective nature of overtime pay, including HCHAPS benefit score. The method of obtaining, planning, and implementing was based on the Plan, Do, Study, Act (PDSA), which required collaboration amongst multiple disciplines, groups, departments, and executives. The process and goals concluded to have increased in HCHAPS scores, reduction in overtime, and the ability to hire additional staff. The most considerable implementation was more patient-centered/driven care, where consumer satisfaction increased. By implementing TEAMSTEPPS, the nursing staff showed to be more willing to adopt change and felt heard as they had “buy-in” in the process as change occurred.
Recommended Citation
Mua, Alexander, "Compounding Effects of Reducing Nurse Burnout and How It Can Produce an Increase in Patient Safety and Satisfaction" (2019). Master's Projects and Capstones. 957.
https://repository.usfca.edu/capstone/957
Included in
Health and Medical Administration Commons, Nursing Administration Commons, Occupational and Environmental Health Nursing Commons, Other Medicine and Health Sciences Commons, Other Nursing Commons, Patient Safety Commons
