Date of Graduation

Spring 5-19-2016

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions


The aim of the project Reducing the Rooming Time by the Medical Assistant is to reduce the rooming time from thirteen minutes to ten minutes. In the Department of Adult and Family Medicine, there are about eighty physicians who are supported by eighty medical assistants. The appointment length is twenty minutes. The rooming procedures take about thirteen minutes to complete which leaves only seven minutes for physicians to see their patients. This has led to patients, physicians, and staff unsatisfied.

A team was created which include physicians, medical assistants, and receptionists. Data was obtained by the system’s analyst that looked at the time spent by each MA in the patient’s chart to document the rooming procedure. The team utilized performance improvement tools such as SWOT analysis, fishbone diagram, and a process map to identify areas of opportunities. The test of change was identified by the team that will aid in reducing the rooming time.

The first test of change was delayed due to data issues and staff adherence. Few changes were made to test the change again. Rooming project has the potential to improve quality of care and patient satisfaction. It also has the potential to improve staff and physicians morale.