Date of Graduation

Fall 12-18-2015

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions

First Advisor

Elena Capella RN, MSN, DNP

Second Advisor

Carlee Stewart RN, MSN, DNP


A three-month time period was used to develop a postpartum education program change by designing a discharge nurse role on the postpartum unit at University of North Carolina Women’s Hospital. The goal of the education change is to increase patient satisfaction scores of discharged post-natal mothers on the postpartum unit by having HCAPS and Press Ganey to improve up to10% over the next 6 months.

An observational assessment revealed a fragmented and antiquated discharge process. This process was paper based and difficult to complete in light of the short stay and high volume patient population. Informal nurse feedback as well as a formal staff survey (Appendix A) revealed dissatisfaction with the discharge process. A cohort study, (Mills et al., 2013), shed light on patient perception of the amount of materials offered at discharge as well as their format.

This data was used along with a microsystem analysis to determine the need for a streamline of the education materials, alternative formatting and specialized nurse role to complete the teaching holistically.