Burnout: An examination of how human services’ cultures impact person-centered care and job satisfaction
Date of Graduation
Project/Capstone - Global access
Master of Nonprofit Administration (MNA)
School of Management
In a world that demands the constant requirement of adaptability and technology, the need for ‘hands on the ground’ continues to persist, and perhaps even grow. This research project explores burnout in the healthcare and nonprofit settings, as a pre-existing and ongoing issue, that was brought to centre-stage during the Covid-19 pandemic. The researcher explores the intersections of burnout with workplace culture, person-centered care (PCC), sweat equity and duty-of-care, through expert interviews and literature reviews. Data collected provides an immediate understanding of current workplace cultures and environments for human service providers, in both healthcare and nonprofit sectors. While the data provides unequivocally clear insight into the negative impacts of burnout, further research is required to gain a more detailed, wide-scale analysis of the true extent of burnout. The lack of information available regarding the management and prevention of burnout in the healthcare and nonprofit sectors, suggests a need for further research into current guidelines, protocols, and support services that advocate for healthy and sustainable workplace cultures. The intersection between human service providers and a culture of burnout became glaringly obvious throughout the Covid-19 pandemic. Nevertheless, as demonstrated in the following research, numerous factors contribute to enable and normalise the persistence of burnout within human services.
Webb, Ebony, "Burnout: An examination of how human services’ cultures impact person-centered care and job satisfaction" (2023). Master's Projects and Capstones. 1549.
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