Date of Graduation

Spring 5-21-2021

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions


In the United States, Latinx communities have experienced a disproportionately high burden of COVID-19 infections and hospitalizations throughout the pandemic. The focus of this quality improvement project is to standardize the patient outreach process and education to increase COVID-19 vaccine uptake. The ambulatory community clinic in the city of Oakland, California serves a majority of underserved Latinx patients that have demonstrated distrust of the healthcare system and their disbelief in the positive outcomes of the COVID-19 vaccine. The high burden of COVID-19 infections among the Latinx community has led to misinformation and fear. In order to overcome this issue, Clinical Nurse Leader (CNL) skills have been used to analyze, educate, and manage future outcomes. Using these skills would have measured the number of vaccine appointments made after the implementation of standardization of outreach and education compared to the number vaccine appointments made prior to the implementation of the intervention. Due to COVID restrictions and difficulty in communication, the quality improvement project will be limited to establishing a clear purpose and intervention for future use to increase vaccination rates among the Latinx community. The recommendations provided will help staff members from the community clinic adapt and modify the interventions that will apply the needs of the community.

Included in

Other Nursing Commons