Date of Graduation

Spring 5-21-2021

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions

First Advisor

Vanessa Chicas

Second Advisor

Mary K. Donnelly

Third Advisor

Robert Patterson


Vaccination hesitancy has been an ongoing issue over the years, but is now an even more serious problem ever since the newly developed Coronavirus (COVID-19) vaccines were released for emergency use. Due to the rapid event of COVID-19, community clinics have not been able to create effective outreach methods to inform patients about the vaccines, thus the vaccination rates have been low. The goal is to increase vaccination uptake in a Latino community clinic in Oakland, California. These patients have shared their distrust in the healthcare system due to racism and their disbeliefs regarding the effectiveness of these COVID-19 vaccines. The patients have even become frustrated by the staff in this clinic because they are repeatedly called to schedule a vaccine appointment when they have already denied the vaccine appointments multiple times. As a result, most patients did not schedule COVID-19 vaccine appointments and filed complaints to the clinic. The objective of this project is to implement a multimodal standardized patient outreach process to increase COVID-19 vaccine rates in this community. The success of the interventions was measured by comparing the number of COVID-19 vaccine appointments scheduled before and after the implementation of the standardized outreach interventions. However, the new outreach process was not implemented due to no buy-in from the clinic. Hypothetically, the project would succeed because the scholarly articles and the CDC website supports the project interventions. Vaccination hesitancy requires years of work to make progress, however this project provides a foundation for the clinic to get started.