Date of Graduation

Spring 5-21-2021

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions


Vaccine hesitancy during the COVID-19 pandemic has been an issue in the Latinx and Black community since the initial discussions of the emergency use of the experimental Moderna and Pfizer vaccines. The aim of this project is to standardize the patient outreach process to increase COVID-19 vaccine uptake. Patients at a community clinic in Oakland have expressed hesitance of the COVID-19 vaccine. They also exhibited increased frustration with the staff who are contacting them to schedule vaccine appointments and provide information. This resulted in refusal of the vaccine and less than desirable number of vaccine appointments. The objective of this quality improvement project is to standardize and increase efficiency of the outreach process at the community clinic to better serve the needs of the populations it serves, especially for the Latinx community. In a hypothetical situation, the intervention of a standardized outreach process should increase vaccine appointments and improve overall documentation and phone call processes. Using CNL skills, including outcomes management and education, the project focused on the success of the intervention by comparing the number of vaccine appointments made prior to the implementation of the intervention and the number of appointments made afterwards. The team was unable to implement the intervention at the community clinic. However, the team used a comprehensive literature review and analysis to predict the possible and desired outcomes. The issue of vaccine hesitancy is rooted in historical inequities and is a larger issue that requires refinement of current healthcare models among vulnerable populations. Overall, the recommendations provided by the quality improvement team can serve as a foundation from which a health institution, such as a community clinic, can adapt an intervention that better suits the needs of the population it serves