Date of Graduation

Winter 12-11-2020

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions

First Advisor

Dr. Susan Mortell


Providing good education for the new mother is key to improving the quality of care for both mom and baby. Since nurses are frontline health care providers who perform the most postpartum education, it is imperative they work to improve discharge education so information provided is consistent, appropriate, and evidence based (Suplee et al., 2016).

The aim of this project is to improve the discharge planning process of a local community hospital utilizing evidence-based research (EBR) with the intent to increase patient satisfaction scores in care transitions to above 65% within 3 months.

The community hospital is a 122-bed acute care facility, employing more than 450 doctors, nurses, and supporting staff, offering a wide range of services. The postpartum unit has a total of 10-beds private beds which can accommodate one couplet - mothers and their newborn babies.

HCAHP scoring was chosen as a measure of the overall improvement of the quality of care. A questionnaire was created as a tool to measure and collect data on the change from printed discharge material to video app-based education. iPads will be loaded with customizable postpartum teaching software from our vendor Injoy. Due to Covid-19 and other factors relating to it, implementation of plan was put on hold till Spring 2021.

To improve the current discharge planning process, discharge from hospital to home requires the successful transfer of information from clinicians to the patient and family to reduce adverse events and prevent readmissions.