Date of Graduation

Fall 12-20-2014

Document Type

Project/Capstone

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

First Advisor

Danijela Pavlic

Abstract

Background: Research shows that time spent sitting at the bedside promotes trust, which ultimately improves nurse satisfaction, patient satisfaction and patient outcomes. Patient satisfaction scores have been below benchmark for several months on an adult medical unit at an academic medical center.

Overview: The purpose of this project was to improve patient satisfaction in the areas of nursing courtesy, friendliness, and listening. Nurses were asked to sit down for at least 5 minutes per shift with each patient, engaging in a “moment of caring”. Nurse surveys were given and both pre and post implementation. These surveys assessed whether or not nurses physically sit down at least for 5 minutes per shift. Survey also assessed the importance nurses placed on this implementation.

Results: Post-intervention, an increased percentage of surveyed nurses reported sitting at the bedside for at least 5 minutes a shift. Additionally, an increased percentage of surveyed nurses reported that physically sitting down with patients as extremely important.

Conclusion: The findings show some evidence for improved nurse behaviors and attitudes toward sitting down at the bedside. Time constraints notwithstanding, Press-Ganey results might be evaluated over a longer period to determine the effects of the intervention on patient satisfaction.

Available for download on Thursday, November 30, 2017

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