Date of Graduation

Summer 8-17-2016

Document Type

Restricted Project - USF access only

Degree Name

Master of Public Health (MPH)

College/School

School of Nursing and Health Professions

Abstract

Seneca Family of Agencies (FOA) is a non-profit organization providing community and school-based mental health services for severely, emotionally, disturbed children and adolescents. Seneca FOA’s ability to support the most at risk youth and families in California in achieving success hinges on adherence to their five core principals; Parent-driven, strengths based service planning, individualized care, cultural competency, interagency collaboration and unconditional care. This value of unconditional care ensures that not only will Seneca never stop working with a youth due to their behaviors but that the services they receive will always be designed to meet individual needs no matter what it takes. One of Seneca FOA’s programs that helps the agency to meet its commitment to unconditional care is the Rapid Response Crisis Hotline. This is Seneca’s 24/7 crisis hotline for all clients, their families, Seneca staff, and community and county partners enrolled in or working with the agency’s community-based mental health services. Staffed by trained administrators, the Rapid Response Crisis Hotline ensures that no client need goes unmet due time of day, year, or not being able to reach their primary treatment team. Through either over-the-phone counseling or activating an in-person response from a pool of on-call staff, Rapid Response administrators are always available for community crisis needs as well any less intensive support needs of clients, families and partners. The following paper is a summary of the 300 hour fieldwork experience of designing and conducting a program evaluation of Seneca FOA’s Rapid Response Crisis Hotline Program.

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