Date of Graduation

Summer 8-9-2024

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

David Ainsworth, DNP, RN

Abstract

Abstract

Problem: Poor teamwork has a negative impact on patient safety, patient outcomes, patient satisfaction, healthcare work environments, and staff satisfaction. Effective teamwork is therefore critical but can be challenging.

Context: At a large, non-profit, academic healthcare system in San Francisco, all staff members working in the clinical research services (CRS) department identified teamwork as an area of concern. Teamwork survey results also indicated that teamwork could be improved.

Interventions: A literature review provided evidence that many types of team training are effective in multiple settings. Team training for all CRS staff included three interventions: a CliftonStrengths assessment, a one-on-one coaching session with a nurse consultant, and a team workshop.

Measures: The Nursing Teamwork Survey (NTS) was administered before any interventions to establish a baseline score. The NTS is a reliable and psychometrically validated teamwork measurement tool. The survey was re-administered two weeks after all interventions were complete.

Results: Following the three interventions, the overall teamwork score improved 14.7% from baseline.

Conclusions: The strengths-based approach used in this initiative proved successful in improving teamwork. This project has great potential for spread and can serve as a guide for others seeking to enhance teamwork in their microsystems.

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