Date of Submission

Fall 12-7-2018

Document Type


Degree Name

Doctor of Nursing Practice (DNP)



First Advisor

Dr. Robin Buccheri

Second Advisor

Dr. Elena Capella



Aim(s): To critically review and summarize evidence related to coaching and training nurse managers in conflict management and team building skills and to determine the relationship of these skills to retention.

Background: Retention of nurse managers is a significant challenge to healthcare organizations.

Evaluation: The databases searched were CINAHL, PubMed, evidence-based journals, JANE, Cochrane, SCOPUS and Joanna Briggs. The keywords searched were conflict management, team building, nurse manager retention, retention, teamwork, healthy work environment, conflict management theory, organizational culture, coaching nurse managers, and nursing. Articles with the strongest evidence were critically appraised using the Johns Hopkins Research and Non-Research Evidence Appraisal Tools.

Key issue(s): Recognizing conflict early and strategizing for necessary action to address the issues is key. Leadership and organizational culture play an important role in how conflict and team building are perceived and managed.

Conclusion(s): Effective conflict management and team building can facilitate progress toward improving trust and professional relationships, which can increase productivity and optimization of patient care delivery outcomes and other bottom line results (Short, 2016). Implications for Nursing Management: Nurse executives must include conflict management and team building as core competencies for nurse managers.


Conflict management, team building, retention, teamwork, coaching conflict management