Date of Submission

Fall 12-14-2020

Document Type


Degree Name

Doctor of Nursing Practice (DNP)



First Advisor

Dr. Mary Lynne Knighten

Second Advisor

Dr. Elena Capella


In March 2020, our 31-bed geriatric medical unit was designated the first COVID-19 unit in a teaching hospital located in a New York City COVID-19 hot zone. At the time, little was known about SARS-CoV-2 and the disease it caused. We needed to find a way to keep them calm, assure their safety, and provide competent and compassionate patient care in a situation where best practices had not yet been established. The concepts from this article can be applied to provide support staff in any crisis. Providing a safety net for staff enables a focus on life-saving patient care without sacrificing the well-being of those who deliver it.

Available for download on Wednesday, December 20, 2023

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