Date of Graduation

Spring 5-16-2019

Document Type


Degree Name

Doctor of Nursing Practice (DNP)


School of Nursing and Health Professions




Healthcare Systems Leadership DNP

First Advisor

Dr. Juli Maxworthy

Second Advisor

Dr. Robin Buccheri

Third Advisor

Ms. Patricia Clausen



Healthcare organizations have come to realize the 21st century brings many challenges. First and foremost is the challenge of improving patient satisfaction with their health care and their associated experience accessing this complex system. Other challenges are incorporating the patient perceptions of delivering high quality, safe, equitable care to the surrounding community while demonstrating cohesive teamwork. Healthcare professionals and organizations must find an effective and efficient pathway to provide excellent care to the patient within an extremely competitive market. Current research demonstrates a patient perceives they are receiving exceptional care when interdisciplinary conversations are noticed between the nurse and physician. This perception is realized as interactions of providers become standard practice and promote the patient's overall health outcomes and care experiences. A comparison of pre-and post-implementation data revealed an improvement in nurse-physician collaboration and patient satisfaction and care experience. The post-implementation RN MD Collaboration SurveyMonkey® revealed 70% of the nurses had a positive perception of strong communication and collaboration with the physicians. Each profession has an ethical duty to ensure safe quality care is provided to every patient every time. The importance of open communication between nurses and physicians is essential to the advancement of patient care quality and safety and the healthcare system at large. The patient's healthcare experience directly correlates when they perceive their nurse and physician collaborate on the plan of care.

Keywords: effective communication models, effective team building, collaboration, communication, job satisfaction, nurse-physician interaction, patient care experience, patient satisfaction.