Date of Graduation

Spring 5-16-2019

Document Access

Project/Capstone - Global access

Degree Name

Master of Arts in Teaching English to Speakers of Other Languages (TESOL)


School of Education


International and Multicultural Education (IME)

First Advisor

Dr. Luz Garcia

Second Advisor

Dr. Sedique Popal


Educators, administrators, and managers consciously or unconsciously perpetuate and create hostile environments through their (re)actions and interactions with students and employees. Examining the role of deficit discourses, systematic marginalization, oppression, and racism, and lack of self-reflection and efficacy, this paper and project explore selected models of Intercultural Communicative Competence, create a sociolinguistic understanding of selected dialects of English, and examine the role of self-reflection and efficacy in order to learn to resolve intercultural conflicts and promote the creation of truly inclusive environments.

This project then is a communicative competence diversity training handbook for educators, administrators, and managers who work in multilingual, multidialectal, and multicultural environments. The project provides a PowerPoint training session and a training handbook. The handbook is divided that into three sections; section one addresses becoming an interculturally competent speaker, session two aims at deepening and enhancing the sociolinguistic knowledge of the English language and managing conflicts, and section three involves self-reflection to help educators, administrators, and managers create inclusive environments.