Date of Graduation
Master of Science in Nursing (MSN)
School of Nursing and Health Professions
Dr. Carlee Yetive Stewart Balzaretti
As non-profits, community health clinics face a unique set of challenges. Primary amongst these is a shortage of financial resources. Staff turnover, including Registered Nurses (RNs) and Medical Assistants (MAs), can result in avoidable increased wage costs related to training of newly-hired RNs/MAs (clinical staff). Retention of experienced RNs/MAs can be directly correlated with job satisfaction, the obverse of which is job frustration. The intent of this RN/MA training and orientation project is to ameliorate frustration related to a lack of informational resources and clear competency expectations. Upon completion and implementation, project efficacy will be assessed via four longitudinal measures: Likert Scale job satisfaction surveys, clinical skill competency assessment, tracking of RN/MA turnover rates, and fiscal analysis. It is anticipated that the clinic will see results including a decrease in job frustration with subsequent decreased RN/MA turnover, improved quality of care and a decrease of avoidable costs. Retaining experienced RNs equates to responsible stewardship of resources and most importantly maintains quality standards of care.
Smith, David, "Staff Retention Through Standardized Training Materials in Adult Primary Care Clinic" (2018). Master's Projects and Capstones. 884.