Date of Graduation

Spring 5-18-2018

Document Type

Project/Capstone

Degree Name

Master of Public Affairs (MoPA)

College/School

College of Arts and Sciences

Department/Program

Leo T. McCarthy Center for Public Service and the Common Good

First Advisor

Timothy Redmond

Second Advisor

Brian Weiner

Abstract

This research conducts the first deep data analysis of the public complaints filed to the Consumer Financial Protection Bureau's Consumer Complaint database by San Francisco residents. The case study highlights how consumer financial harms are a citywide problem: San Franciscans living at every income level and in every part of the city are struggling to resolve their financial issues with the wolves of Wall Street, the financial services industry. The recommendations center on what the city, particularly the San Francisco Office of Financial Empowerment, can do at a local level now that the Trump administration is focused on deregulating the financial services industry.

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