Date of Graduation

Spring 5-15-2025

Document Access

Restricted Project/Capstone - USF access only

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

MSN project

First Advisor

Michael Ng

Abstract

Objective: Research has shown that personalized communication in critical care settings can enhance patient and family engagement, yet tools like whiteboards are often underutilized. At one Bay Area academic quaternary care facility, baseline data revealed 0% utilization of existing whiteboards in the surgical intensive care unit (SICU). Aim: This quality improvement (QI) project aimed to design a personalized communication whiteboard that, once implemented, would achieve at least 75% utilization in patient rooms by May 2025, enhancing communication and patient experience. Methods: Input was collected from staff, patients, and family members through qualitative surveys to guide the design of this personalized whiteboard focusing on humanizing care. Results: Feedback from stakeholders was used to design a new whiteboard for the needs of the SICU. Due to budget constraints, only three boards were piloted over a two-week period. During that time, compliance was tracked based on the board’s utilization and the presence of personalized patient information. By the end, whiteboard utilization reached 60%, suggesting that there could be higher utilization during unit-wide implementation. Conclusion: Although the 75% utilization goal was not met during the pilot, the QI project improved communication and engagement, showing its potential for future success in the SICU.

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