Date of Graduation

Spring 5-9-2021

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions


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First Advisor

Vanessa Chicas


Vaccine hesitancy during the COVID-19 pandemic has been an issue in the Latino community since the approval of the emergency use of the Moderna and Pfizer vaccines. Latino patients from a community health clinic in Oakland, CA have expressed their hesitancy. Only 47% of patients 65 years and older at the community health clinic received the COVID-19 vaccine. With COVID-19 disproportionately affecting this community, focusing on prevention through the uptake of a COVID-19 vaccine is necessary. A microsystem assessment concluded the need for the improvement of patient outreach via calls. This project seeks to examine if standardizing the patient outreach process through phone calls promotes vaccine uptake in patients over four weeks. Findings from the literature review suggest that the multimodal intervention proposed in this project will increase vaccine uptake among patients. Components of the intervention include motivational interviewing, standardization of the outreach process, and documentation. The evaluated outcome will be scheduled vaccine appointments prior to the intervention compared to scheduled vaccine appointments after implementation of the intervention. It is difficult to change human behavior, therefore, the focus on improving the patient outreach process with the recommendations provided in this quality improvement project can serve as a foundation from which a health institution, such as a community clinic, can forge an intervention that better suits the needs of the population it serves.