Date of Graduation

Spring 5-21-2021

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)


School of Nursing and Health Professions

First Advisor

Vanessa Chicas

Second Advisor

Mary Katherine Donnelly

Third Advisor

Robert Patterson


Vaccine hesitancy during the COVID-19 pandemic has been an issue in several minority communities since the initial discussions of the emergency use of the experimental Moderna and Pfizer vaccines (Increased risk, 2020). The aim of this project is to standardize the patient outreach process to increase COVID-19 vaccine uptake, particularly in the Latinx community. Patients at a community clinic in Oakland, California have made apparent their distrust of the healthcare system and their disbelief in the positive outcomes of the COVID-19 vaccine. Most of these patients are Latinx-identifying and are considered more at risk for development of COVID-19 in the United States (Increased risk, 2020). The clinical group determined their refusal stems from lack of education and an overall non-standardized outreach process. The objective of this quality improvement project is to standardize and increase efficiency of the outreach process, using a multimodal approach to better serve the needs of the Latinx population it serves and increase vaccine uptake in this population. Using CNL skills, including outcomes management and education, the quality improvement project focused on the success of the intervention by comparing the number of vaccine appointments made pre- and post-implementation of the intervention. The team was unable to implement the intervention at the community clinic. However, the team used a comprehensive literature review and analysis to predict the possible and desired outcomes. In a hypothetical situation, the intervention of a standardized outreach process should increase vaccine appointments and improve overall documentation and phone call processes. While the source of the problem is rooted in historical implications, the recommendations may be considered a short-term solution to larger and overarching issues.