This paper explores the extent to which typical service concepts apply to digital service (DS) and service digitalization. It defines service, service systems, digital, digitalization, digital objects, digital agents, digital service, and service digitalization. Application of those definitions to four real world cases explores how well concepts from the service literature describe DS and service digitalization.
Alter, S. 2020. "How Well Do Service Concepts Apply to Digital Services and Service Digitalization?" Proceedings of HICSS 2020.