This conceptual contribution responds to the invitation to the DIGIT 2015 Call for Papers “to reflect on and move forward from the dominant stream of research work on technology acceptance.” The dominant stream of research is basically about antecedents and correlates of adoption and continuation of use for hardware/software artifacts. This paper uses work system theory and several of its extensions to identify directions for adoption research that have been realized partially, but not nearly to the extent possible. It focuses on three general issues:
1) what adoption means in the context of work systems,
2) how adoption occurs, and
3) how adoption entities change after adoption, including decisions by work system participants about whether and how to comply or not comply with prescribed practices that are often taken-for-granted as the result of adoption processes.
Alter, S. (2015). "A Work System Perspective on Adoption Entities, Adoption Processes, and Post-Adoption Compliance and Noncompliance," Twentieth DIGIT Workshop, Fort Worth, Texas, December 2015