Document Type
Article
Publication Date
4-4-2014
Abstract
This document explains how a “work system” perspective on systems in organizations illuminates many service topics in an understandable and broadly applicable way. It contributes to ISSIP (International Society of Service Innovation Professionals) by providing frameworks and concepts that can be used in describing, evaluating, analyzing, designing, and improving services, service systems, and IT systems.
Recommended Citation
Alter, Steven, "Work System Perspective on Service, Service Systems, IT Services, and Service Science" (2014). Business Analytics and Information Systems. 45.
https://repository.usfca.edu/at/45
Comments
This working draft is meant as a discussion document for several public forums. It identifies immediate sources of tables and diagrams that contribute to its particular viewpoint. Future versions will provide links to the rest of the literature.