NOT TOO LONG ago, the only mandatory pre-dispute arbitration clause imposed on consumers was found in documents used to open an account in a securities brokerage firm or in a contract that Kaiser Permanente patients must sign in order to receive medical treatment. Today these imposed arbitration clauses are found everywhere, forcing individuals to forgo a civil lawsuit and pursue any legal action through arbitration. When you buy a house, take a job, open a bank account, receive health care, sign up for telecommunications service, and even purchase season football tickets, you may be required to accept a dispute resolution policy that includes mandatory arbitration. These provisions surrender your right to pursue a claim in court or be part of a class-action lawsuit
Glick, Ruth V.
"California Arbitration Reform: The Aftermath,"
University of San Francisco Law Review: Vol. 38
, Article 7.
Available at: http://repository.usfca.edu/usflawreview/vol38/iss1/7