Date of Graduation

Summer 8-6-2024

Document Access

Project/Capstone - Global access

Degree Name

Master of Science in Nursing (MSN)

College/School

School of Nursing and Health Professions

Program

Kaiser cohort MSN capstone

First Advisor

Liesel Buchner

Second Advisor

David Ainsworth

Abstract

Abstract

Problem: Incidents of bullying and incivility, including verbal aggression and exclusionary practices within the Telemetry department.

Context: This quality improvement project addresses workplace incivility, bullying, and harassment. The project aims to develop and implement a Compact Agreement of Unit Norms to foster a healthier work environment.

Interventions: Interventions included leadership education on bullying and conflict resolution, team awareness was heightened through workshops defining bullying and incivility, and a collaborative Compact Agreement of Unit Norms was developed and implemented.

Measures: An analysis of reported incidents for the first quarter of 2024 through the Electronic Reposting System (ERRF) on the Telemetry floor revealed over 50 incidents of uncivil or bullying behaviors, including verbal aggression and exclusionary practices.

Results: By June 2024, a significant improvement was observed with a total of 8 ERRFs, indicating a reduction of over 30% compared to the first quarter of 2024.

Conclusions: The implications for practice based on this project highlight that reducing workplace incivility and bullying through the implementation of a Compact Agreement of Unit Norms fosters a healthier and more supportive work environment (Namie & Namie,2009).

Keywords: Workplace incivility, bullying, harassment, Compact Agreement of Unit Norms.

Download

Share

COinS